Your Privacy Matters
Last modified: July 31, 2020
Please check back regularly for updates. We will also provide you with an email notification of any changes if you have a user account with us.
If you have any questions, comments or concerns about any aspect of this Policy, please do not hesitate to contact us by using the details set forth below in the “How To Contact Us” Section.
1. DATA CONTROLLER
Hero Traveler provides services to users throughout the world. However, Hero Traveler processes personal data inside of the United States only. Hero Traveler does not transfer information of its users outside of the United States.
Hero Traveler’s data controller is:
44 West 28th Street
New York, NY 10010
Questions, comments and complaints about Hero Traveler’s data practices can be submitted to Hero Traveler at firstname.lastname@example.org.
Regardless of your location, Hero Traveler is the only controller of your personal data. All your data is located within the United States, and none of it is transferred outside of the United States.
2. THE DATA WE COLLECT FROM YOU
In order for you to utilize our Services, including but not limited to, creating a user account and signing up for a subscription service, we collect the following data from you:
Data You Provide
When you access or use our Services, you may be asked to provide certain personal data, including:
Data We Automatically Collect When You Use the Services
When you access or use our Services, we automatically collect data about your use of the Services, including:
3. HOW WE USE YOUR DATA
We collect, store and use the data you provide to us for the following purposes:
Please be aware that you cannot opt-out of receiving service messages from us, including service announcements, security alerts, update notices, or other administrative messages.
We use your data to help provide the Services to you, to further develop and personalize the Services, and to be able to communicate with you.
We may share your personal information in the following instances with the following individuals:
4.1 With Third Party Service Providers
We share the data we collect from you with third party service providers. This may include:
4.2 With Investigators, Governmental Bodies, Authorities or Law Enforcement Agencies
4.3 With Potential Buyers or Investors
We may share your data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restricting, financing, or acquisition of all or a portion of our business by or into any another company, or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by Hero Traveler about its users is among the assets transferred.
4.4 With Other Parties You Consent To
We may share your data with any other third parties other than as described in this policy if we notify you and you consent to the sharing.
4.5 With Marketers and Advertisers
Hero Traveler does not sell or share your data with third parties for marketing or advertisement purposes. If this changes in the future, you will be immediately notified and this policy will be revised accordingly to provide you with the right to opt-out of any such marketing and/or advertisement.
4.6 With Your Consent
If we ever are in a situation where we may share your data with third parties for purpose other than set forth above, we will notify you and provide you the right to opt-out of having your information shared.
We may share your data with any third parties who help us provide our Services. We may also share your data when we believe it is required by law or to help protect the rights and safety of you, us or others. We may also share your data when our business is sold to others or subject to any change in ownership. We may also share your services to any other third parties to whom you expressly consent to sharing such data with. We do not share your data with any marketers or advertisers.
5. HOW LONG WE RETAIN YOUR DATA
Hero Traveler only retains user profile and other data as long as you have a user account and utilize the Services, or as may be necessary for legitimate and essential business purposes, such as maintaining the performance of the Services, making data-driven business decisions about new features, and complying with our legal obligations and for dispute resolution. You may request deletion of your account at any time by calling Hero Traveler at the phone number provided in Section 1 above or by emailing us directly at email@example.com. Upon receipt of a request to delete your account and information, Hero Traveler will delete your account within thirty (30) days.
However, since we are subject to compliance with different laws in place around the world relating to regulatory, tax, insurance or other requirements in the field in which it operates, Hero Traveler will maintain information related to the foregoing, which may include transaction history, for seven (7) years. Thereafter, Hero Traveler will delete or anonymize such information in accordance with applicable laws.
We maintain your personal data as long as you have an active user account. We can delete your user account upon request, but will still be required to maintain certain personal data to comply with legal obligations for a period of seven (7) years after removal of your account.
6. YOUR RIGHTS RELATING TO THE USE OF YOUR DATA
We at Hero Traveler want you to have complete control of your data, and therefore, you always have the right to:
You may access, correct, change or delete certain personal data through your online account. If you need help or wish to exercise any of the above rights, have questions about them or wish to request a copy of your personal data, please do not hesitate to contact us by emailing firstname.lastname@example.org.
If you would like us to delete your account in our system, you can do so through your account by going to “Settings” and then accessing the “Delete Account” option under the “Account” area, or by emailing us directly at email@example.com.
If your account is deactivated or you ask to close your account, you will no longer be able to use the Services. We will use commercially reasonable efforts to honor your request; however, certain data may persist internally or for our administrative purposes subject to the records retention policy discussed in Section 5.
You can access, update and/or delete your personal data by vising your Profile, emailing us or even calling us by phone. You have many choices about how your data is collected, used and shared and we will help facilitate any of those choices you wish to pursue. Even if you delete your account, however, certain personal data may be kept for record retention purposes as previously discussed in Section 5.
7. HOW WE SECURE YOUR DATA
We use Secure Sockets Layer (SSL) software to encrypt the information you enter on our Services in order to protect its security during the transmission of data. When storing data, we protect its security by encryption and pseudonymization of critical data. When our payment processor process credit card information and payments, the credit card is subject to tokenization and strong security measures.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer data. Our security procedures require us in some cases to request proof of identity before disclosing personal information to you.
To protect against unauthorized access to your account and information, we implement session management and login expiration mechanisms. As an additional safety measure, be sure to sign off when you finish using your account and your computer.
Although we use reasonable organizational, technical and administrative measures to protect your personal data, it is unfortunately true that no data transmission over the Internet can be guaranteed to be 100% secure. Consequently, please note that while we do our best to protect your personal data, we cannot fully guarantee the security of any personal data you transfer over the Internet. Any transmission of personal data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained in our Services.
If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please contact us immediately at firstname.lastname@example.org.
Our data transmissions are secured through encryption, and we also monitor for and try to prevent security breaches. However, no data transmissions over the Internet can ever be guaranteed to be 100% secured. Please use the security features available through our Services and do not hesitate to email us at email@example.com if you believe your account security has been compromised.
8. SPECIAL INFORMATION FOR INDIVIDUALS LOCATED IN THE EUROPEAN ECONOMIC AREA
Beginning May 25, 2018, the processing of personal data of users within the European Economic Area (EEA) is subject to the EU General Data Protection Regulation (“GDPR”). This section summarizes Hero Traveler’s grounds for processing personal data under the GDPR, and the rights of such users as it relates to Hero Traveler’s handling of personal data.
A. EU User Rights
If you are located within the EEA, you have the following rights with respect to how Hero Traveler handles your data:
B. Legal Basis for Processing Your Data
The GDPR requires that companies processing the personal data of EEA users do so on the basis of specific legal grounds. As such, Hero Traveler will only process your personal data in the following situations:
You have a right to: (i) requesting explanations of what data of yours Hero Traveler stores and how it is used; (ii) request copies of your personal data; (iii) request your data to be deleted; or (iv) file a complaint about the use of your data. Our legal basis for collecting, using and sharing your data include consent, contract and legitimate interest. If the legal basis is consent, then you may withdraw your consent at any time.
9. INTERNATIONAL DATA TRANSFERS
The personal data we collect may be transferred to, and processed and stored in, countries outside of the jurisdiction you are located in. For example, if you are located in a country with the EEA, your personal data may be processed in the United States. All international transfers of your personal data are made:
If you wish to enquire further about these safeguards used, please send us an email at firstname.lastname@example.org.
All of our data is processed in the United States. If you are located outside of the United States, then your data is safely transferred to our processors located within the United States in accordance with all applicable laws.
10. LINKS TO THIRD PARTY SITES
We may have links that take you to sites other than ours. If you click on one of those links, you will be bound by that website’s privacy policies.
11. AGE RESTRICTIONS
Our Website and Services are not intended for children under 13 years of age in the United States and 16 years of age if you are accessing our Services from the European Union or the European Economic Area (“Minimum Age”). No one under the Minimum Age may provide any data to or on the Services. We do not knowingly collect personal data from children under the Minimum Age. If you are under the Minimum Age, do not use or provide any data on our Website or on or through any of Services or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal data from a child under the Minimum Age without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under the Minimum Age, please contact us at email@example.com.
Our Services are not for children under 13 years of age in the United States and 16 years of age if you are accessing our Services from the European Union or the European Economic Area.
13. HOW TO CONTACT US
Hero Traveler, Inc.
Attention: Sofia Mogliazzi
44 West 28th Street
New York, NY 10010
Please contact us with any questions, comments or concerns you may have at firstname.lastname@example.org.